A woman smiling as she looks at a tablet at a wooden table

Get one messy process in your business sorted. Free.

Lammark helps small businesses in south-east Sydney turn a process that keeps tripping them up into a clear, simple routine the whole team can follow.

Apply for a free pilot See how it works

Limited to the first 5 pilots. No cost, no obligation.

Cost to you
Free
Your time
2–3 hrs
Start to handover
2 weeks

Sound familiar?

  • The know-how lives in one head.

    When that person is away, everything stalls.

  • The same mistakes keep coming back.

    Orders, bookings or quotes get missed or done twice, and fixing it eats your evenings.

  • Details get lost between people.

    When a job passes from one person to the next, something slips through the gap.

These are process problems, not people problems. And they can be fixed.

How it works

Three simple steps.

  1. A hand-drawn process flowchart on a notebook

    Map it.

    We have a relaxed chat about how the process works today, step by step, including the awkward bits.

  2. Two colleagues going over a document beside a laptop

    Fix it.

    We find where it breaks down and design a simpler way of doing it.

  3. A colleague handing a document to a coworker at a desk

    Hand it over.

    You get a one-page guide your team can follow, plus a before-and-after picture of what changed.

The pilot

One process, mapped and fixed.

What you get

  • A clear map of how the process works today
  • A simpler, improved version of it
  • A one-page how-to guide (a simple SOP) for your team
  • A short handover chat to make sure it sticks

What a fix can look like

Illustrative example only. This is a made-up café, not a real client.

BeforeAfter
Supplier orders arrive by phone, text and scribbled notesOne order sheet that everyone uses
Stock counts get updated "when someone remembers"A quick check every Monday, with a named owner
Only the owner knows who to call for whatA one-page contact and routine guide on the wall

Why free?

I'm building Lammark and want to work with local businesses first. In return, I'd love your permission to share a short write-up of what we did. It can be anonymous if you prefer.

Apply for a free pilot

Limited to the first 5 pilots. No cost, no obligation.

Who's behind Lammark.

I've spent more than five years improving how work gets done and delivering change projects in banking and financial services. I'm a certified Project Management Professional (PMP) with a Lean Six Sigma Green Belt, and I enjoy turning tangled processes into simple ones. Now I'm bringing that to small businesses in south-east Sydney.

  • PMP
  • Lean Six Sigma Green Belt
  • PSM I
A hand ticking off a handwritten checklist beside a keyboard

Apply for a free pilot.

Tell me a little about your business. I'll reply within 3 business days to set up a first chat. I run a couple of pilots at a time, so if I'm full, I'll tell you when I can start.

Two colleagues reviewing a document together

I'll only use these details to reply to your application. I won't share them or add you to a mailing list.

Questions you might have.

Is it really free?

Yes. The pilot costs nothing, and there's no obligation to continue afterwards.

Who is it for?

Small businesses in south-east Sydney, such as cafés, tradies, clinics and other local services, that have one process causing regular headaches.

How much of my time does it take?

About 2 to 3 hours across roughly two weeks.

What kind of process can we fix?

Things like taking orders or bookings, quoting, following up invoices, handing over jobs between staff, or onboarding a new team member.

Do you need access to my systems?

Only what's needed to see how the process works, and only with your OK.

What if it doesn't help?

I'll tell you honestly. There's no obligation to carry on.

Will you keep my information private?

Yes. I'll only share a write-up of the pilot with your permission.

What happens after the pilot?

If you'd like more help, we can talk about it. There's no pressure.